Exchange Policy

At Home Equipped, we are committed to your satisfaction. If you are not completely happy with your purchase, our hassle-free return and refund policy is here to assist you.

Return Policy

Eligibility for Returns

  • Items can be returned within 180 days of receiving your order.
  • The item must be unused, unwashed, and in its original condition with tags attached.

How to Initiate a Return

  • Contact our Customer Support Team with your order number and reason for return.
  • You will receive a return authorization and instructions for sending your item back.
  • Ship the item to the address provided using the shipping label (if applicable).

Return Shipping

  • Returns are free of charge within [your primary shipping region].
  • For international returns, customers are responsible for return shipping costs unless the item is defective or incorrect.

Refund Policy

Refund Eligibility

  • Refunds are issued once the returned item is received and inspected to confirm it meets the return criteria.
  • Refunds will be processed to the original payment method used at checkout.

Refund Timeline

  • Refunds are typically processed within 1 business days after approval.
  • Processing times may vary depending on your bank or payment provider.

Non-Refundable Items

  • Gift cards, promotional items, and final-sale products are not eligible for refunds.
  • Items returned in poor condition (e.g., used, washed, or damaged by the customer) will not qualify for a refund.

Exchanges

  • Direct Exchanges: We offer size or style exchanges if stock is available. Follow the same process as returns to initiate an exchange.
  • If the requested item is unavailable, a refund or store credit will be provided.

Damaged or Incorrect Items

If you receive a defective or incorrect item:

  • Notify us within 7 days of receiving your order.
  • Provide photos of the item and your order details.
  • We will arrange a replacement or refund, including covering return shipping costs.

    Order Cancellations

    To cancel an order before it has shipped, contact us immediately:

    Contact Us

    • Company Name: Home Equipped LLC
    • Website Name: Home Equipped
    • Address: 407 N Market St, Wilmington, DE 19801, USA
    • Email: support@homeequipped.com
    • Phone: +1 (888) 375-7077
    • Business Hour: 09:00 AM to 05:00 PM, (Monday to Friday)