Customer Support Policy

At Home Equipped, we are committed to delivering exceptional customer service. Our goal is to provide a smooth and satisfying shopping experience by addressing all inquiries and concerns promptly. This policy explains how to reach us, the support services we offer, and what you can expect when seeking assistance.

Support Availability

  • Hours of Operation: Our customer support team is available Monday through Friday, 9:00 AM to 5:00 PM (Eastern Time), excluding major holidays.
  • Contact Methods:
    • Email: Send detailed or non-urgent inquiries to support@homeequipped.com.
    • Phone: Call us at (888) 375-7077 during support hours for immediate assistance.
    • Contact Form: Submit your inquiry through the form available on our website.

Types of Support Offered

Our customer support team can assist with the following:

  • Order Inquiries: Get status updates, tracking information, or request modifications to your order.
  • Product Information: Receive guidance on product specifications, features, and suitability for your home.
  • Returns and Refunds: Assistance with initiating returns and processing refunds within the 180-day return window.
  • Warranty Claims: Help with submitting and resolving warranty-related issues.
  • Technical Support: Basic troubleshooting for products purchased from Home Equipped.

Response Times

  • Email and Contact Form: Inquiries are typically responded to within 24-48 hours during business days.
  • Phone Calls: Immediate assistance is available during support hours.

Customer Expectations

To ensure efficient support, we kindly ask that you:

  • Provide clear and detailed information about your inquiry, including order numbers, product details, or photos if applicable.
  • Remain patient and respectful while our team works to resolve your concern.

Feedback and Escalation

We highly value your feedback and continuously strive to improve our services. If you are not satisfied with the resolution provided, you may request to escalate the issue to a senior representative by contacting us directly.

Contact Us

For any customer support needs, please use one of the following options: