Fulfillment Policy

At Home Equipped, we are committed to delivering your orders promptly and ensuring a seamless shopping experience. This policy outlines our procedures for order processing, shipping, and returns.

Order Processing

Orders are processed during business hours, Monday through Friday, 9:00 AM to 6:00 PM (EST).
Standard processing time is 1 business day from the date of purchase.
Orders placed outside business hours or on holidays will be processed on the next business day.

Delivery Time

Orders are typically delivered within 1-2 business days after processing.
Delivery timelines may vary based on location, carrier delays, or unforeseen circumstances.

Order Confirmation

After placing your order, you will receive a confirmation email containing the order details.
If you do not receive an order confirmation, please contact us at support@homeequipped.com or (888) 375-7077.

Returns and Refunds

We offer a generous 30-day return window.
Returned items must be in new, unused condition with all original packaging and accessories.
To initiate a return, contact our customer service team with your order details.

Shipping and Tracking

Once your order has shipped, a tracking number will be provided for monitoring its progress.
Please allow up to 24 hours for tracking information to update.

Backordered and Pre-Order Items

If an item is on backorder or pre-order, the estimated shipping date will be indicated at checkout.
Orders containing backordered items will ship when all items are available unless otherwise specified.

Order Modifications and Cancellations

Changes or cancellations to an order must be requested within 24 hours of purchase.
Once an order has shipped, modifications or cancellations cannot be made.

Damaged or Missing Items

If your order arrives damaged or with missing items, notify us within 7 days of delivery.
Provide photos of damaged items or packaging to facilitate a resolution.
After verification, we will offer a replacement or refund.

Non-Delivery Claims

If your order does not arrive within the estimated delivery timeframe, contact us within 10 business days of the expected delivery date.
We will work with the carrier to locate the package or provide a replacement if necessary.

International Orders